Return and Refund Policy

Returns and exchanges are designed to ensure confidence in every purchase, while respecting the quality and integrity of each item.

Returns & Exchanges - 🇰🇼 Kuwait

• Items must be:
  • Unused and in pristine condition
  • In original packaging
  • Accompanied by the original invoice or proof of purchase
• Returns are accepted if:
  • An item is defective
  • The item does not match its description or images
  • A different item was delivered than what was ordered
• Exchanges for size, color, or preference are accepted if the item remains in sellable condition and the request is made within the allowed period.

Non-Returnable Items

• Custom-made or personalized products
• Used, washed, or altered items
• Final sale or clearance items
• Perishable or personal hygiene goods (e.g., undergarments, opened grooming products)

Refunds

• Refunds are issued via the original payment method.
• Cash payments are refunded in cash.
• Credit/debit card refunds may take 7-14 business days, depending on the bank.
• If the original payment method is unavailable, store credit or an alternative method may be offered.

International Orders

• Returns must be notified within 14 days of receipt.
• Return shipping, customs duties, and processing fees are the customer's responsibility.
• Items must be returned in original condition and packaging.
• Refunds are processed after inspection of returned items.

Required Documentation

• Original invoice or order confirmation is required for all returns or exchanges.