Terms and Conditions

Welcome to Al Dhahabi. These Terms & Conditions (\"Terms\") govern your access to and use of our website (the \"Website\") and all products, services, and features offered by Al Dhahabi (\"we,\" \"us,\" or \"our\"). By using our Website or placing an order, you agree to comply with these Terms and with all applicable laws of the State of Kuwait. If you do not agree, please do not use our Website.

1. Account Registration

When you create an account, you agree to:

• Provide complete, accurate, and current information.
• Keep your login details secure and confidential.
• Notify us immediately if you suspect unauthorized access or misuse of your account.

We reserve the right to suspend or terminate any account that is inactive, inaccurate, or involved in misuse or fraudulent activity.

2. Orders and Acceptance

• All product orders placed through the Website are subject to acceptance and availability.
• Submission of an order does not constitute confirmation—your order is confirmed once you receive a written or electronic confirmation from us.
• We may refuse or cancel any order for reasons such as incorrect pricing, stock unavailability, or suspected fraud.

3. Pricing and Payment

• All prices are displayed in Kuwaiti Dinar (KWD) and include or exclude taxes as stated.
• We reserve the right to modify prices or correct errors at any time without prior notice.
• Payments must be made using one of our approved payment methods.
• If a transaction cannot be completed due to payment issues, your order may be delayed or cancelled.

4. Product Information

We make every effort to ensure that all product descriptions, images, and specifications on the Website are accurate. However, minor variations may occur. We reserve the right to correct any error or update product details without notice.

5. Shipping and Delivery

• Delivery timelines are estimates only and may vary depending on location, courier availability, or other factors beyond our control.
• Al Dhahabi is not liable for delays caused by customs clearance, courier delays, or incorrect delivery information provided by you.
• Risk in the products passes to you upon delivery.

6. Returns and Refunds

• Returns or exchanges are accepted in line with our Return Policy and the Kuwait Consumer Protection Law (No. 39 of 2014).
• Products must be unused, in original packaging, and returned within the period specified in our policy.
• Refunds, where applicable, will be processed through the same payment method used for the original purchase.

7. Website Use and Conduct

You agree not to:

• Use the Website for illegal, deceptive, or harmful purposes.
• Upload, post, or transmit any content containing malware or harmful code.
• Attempt unauthorized access to our systems or interfere with Website functionality.
• Collect or use personal information of others without consent.

We reserve the right to restrict or terminate Website access for users who breach these conditions.

8. Intellectual Property

All Website content — including text, logos, graphics, photos, icons, videos, and software — is the property of Al Dhahabi or its licensors.

No part of the Website may be copied, reproduced, or distributed without our prior written permission.

10. Indemnity

You agree to indemnify and hold harmless Al Dhahabi, its directors, employees, and affiliates from any claims, damages, losses, or costs resulting from your breach of these Terms or your misuse of the Website.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Kuwait.

Any dispute arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Kuwait.

12. Amendments

We may revise or update these Terms at any time without prior notice. Updates will be posted on this page with a new “Last Updated” date.

Your continued use of the Website constitutes acceptance of any changes.

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If you have questions about these Terms, please contact us:

info@aldhahabi.com